Your Complete Guest SMS Solution…
…Send from Tokeet, Reply From Slack.
Using SMS effectively in your SA business doesn't need to be difficult. Say goodbye to missed text messages because someone wasn't working, didn't see a message or simply forgot to respond. Say hello to SlackSMS.
Choose Your Number
Texts come from your choice of UK number – pick a mobile or even a local landline number
Setup Automated SMS
Setup automated texts in Tokeet (or other PMS)
Setup Call Forwarding
Should a guest call the number, the call will forward to a number of your choice
Receive Responses in Slack
Responses come straight into Slack, with the guest name shown
Reply from Slack
Simply click on the "reply" button to respond to guests directly from Slack
Ready To Give It A Try?
All Comms in One Place
Like many SA businesses, you probably use Slack for all of your internal communications. Slack is essentially your “digital office” all your team in one place, from guest comms staff and bookkeepers through cleaners and maintenance team.
So it make perfect sense to bring external communication into Slack too. When a message comes in, you can create a thread to discuss it internally – tag the cleaner in to ask "Are we able to do this early check-in?", or "Could someone confirm if we have a cot available on these dates?" – before responding to guests.
Build Stronger Relationship with Your Guests
Open rates for SMS average at around 95%, compared to 20% for email. What does that mean for your SA business?
Not only will you have more contact with your guests, but you'll also be communicating on a more convenient medium. This will result in a better guest experience, quicker resolution of issues and complaints and higher review scores.
"The Text Message Autopilot works like a dream, it saves me a lot of time, and allows me to manage my guest communications efficiently from one place."
– Alex Hillenbrand, Hit the Hay Ltd